Introduction
At Neptune Industries, we respect your privacy and are committed to protecting the personal information you provide. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have. By using our website or contacting us, you agree to the terms described here.
Information We Collect
We collect information necessary to provide products and services effectively. This includes personal details (name, email, phone, company, job title) when you submit contact forms, inquiry forms or service requests; business and technical information about machinery or projects; website usage data (IP address, device, browser, pages visited) gathered automatically via cookies and analytics; and order/service data related to purchases, deliveries and after-sales service.
How We Use Your Information
We use your data to respond to inquiries and quotes, process orders and service requests, provide after-sales support and warranties, improve our website and products, and communicate relevant updates and technical information when you have consented. We do not sell or rent personal data to third parties for marketing.
Sharing & Recipients
Your information may be shared internally between departments (sales, service, engineering, finance) to fulfill requests. We may share data with authorized distributors, local service partners, logistics vendors, or IT providers under contractual confidentiality obligations. We will disclose information if required by law or legal process.
Data Storage & Security
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss or disclosure. Data is stored on secure servers and access is restricted to authorized personnel. We use encrypted connections (HTTPS), regular security audits and access controls to mitigate risks.
Data Retention
We retain personal information only as long as necessary for business purposes (customer support, warranty obligations, accounting, legal compliance). When data is no longer required, we securely delete or anonymize it in line with our retention policies.
International Transfers
As a global machine manufacturer we may transfer data internationally between our offices, service partners, or cloud providers. When transferring data across borders we ensure appropriate safeguards are in place to meet applicable data protection requirements.
Cookies & Tracking
We use cookies and similar technologies to analyze site usage, improve user experience, and enable certain features. You can manage cookie preferences through your browser settings. For more details see our Cookie Policy
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, restrict or delete your personal data, object to processing, or request data portability. To exercise these rights contact our Data Protection Officer at info@neptune-india.com. We will respond to requests in accordance with applicable law.
Marketing Communications
We may send product updates, technical bulletins or newsletters where you have given consent or where there is a legitimate business relationship. You can opt out of marketing emails at any time using the unsubscribe link or by contacting us at info@neptune-india.com.
Third-Party Links & Services
Our website may link to third-party sites or use third-party services (analytics, hosting, payment, maps). These third parties have their own privacy practices; we encourage you to review their policies. We do not accept responsibility for third-party practices or content.
Legal Basis for Processing
We process personal data under legal bases including: performance of a contract (to provide products and services), legitimate interests (business operations and improvement), compliance with legal obligations, and consent (for marketing or optional processing).
Children
Our website and services are not directed at children. We do not knowingly collect personal data from persons under the age of 16. If you believe we have collected such data, please contact info@neptune-india.com so we can remove it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect legal or operational changes. The effective date at the top of this page will indicate the latest revision. Continued use of the website after changes constitutes acceptance of the updated policy.
Contact & Data Protection Officer
If you have questions about this policy or wish to exercise your data rights, contact our Data Protection Officer at info@neptune-india.com or by post at: Neptune Industries, Attn: Data Protection, VT Industrial Park,Ahmedabad - Mehsana Highway,Ditasan: 382710,Mehsana, Gujarat. Phone: +91-9879206074.
Governing Law
This Privacy Policy is governed by the laws of Neptune Industries. Where applicable, local data protection laws (e.g., GDPR) will govern processing of personal data of data subjects in those territories.